Shipping, return & refund policy

All orders are generally dispatched within 2 business days (During peak periods , there may be an additional 1 business day for dispatch).

Shipments are always sent via Australia Post, and delivery times follow Australia Post’s standard timeframe once your order has been dispatched. You can track your parcel using the tracking number provided via email.

Please, double-check your delivery address before placing your order to prevent any issues.

We recommend providing a delivery address where someone will be available to receive your parcel during standard business hours (Monday to Friday). If no one is present at the time of delivery, the courier may redirect your order to the nearest collection point, and a notification card will be left with instructions on how to collect it.

If your parcel is returned to us, a return and restocking fee of $24 will be deducted from your refund. Please make sure your address details are accurate, as Soulmi cannot take responsibility for parcels that are unclaimed or submitted with incorrect or incomplete information. Once tracking updates to “Delivered”, the order will be regarded as completed, and Soulmi is not liable for parcels lost or stolen after that point, unless the issue occurred while the shipment was still in transit. Tracking details are provided with every order so you can follow your delivery progress.

At checkout, you will be able to select either “Authority to Leave” or “Signature Required”, just above the payment method section. Choosing “Authority to Leave” means the courier may leave your parcel without a signature. Please note that if you select this option, Soulmi cannot accept responsibility for parcels that are missing or undelivered once tracking shows the status “Delivered”. The same applies if you request a Safe Drop or parcel redirection — in these situations, Soulmi is not liable if the parcel does not reach you.